Shipping policy

Shipping Policy
1. Shipping Costs (Free Shipping)
We proudly offer Free Shipping on all orders. We cover all shipping costs so you can enjoy a seamless shopping experience with no hidden fees at checkout.
2. Order Processing & Shipping Time
  • Processing Time: All orders are fully processed and prepared for shipment within 1 business day.
  • Estimated Shipping Time: Once dispatched and picked up by our courier, your package is estimated to arrive within 3 to 5 business days.
  • Please note that orders are not processed or shipped on weekends or public holidays.
3. Priority & Insured Delivery
To ensure your items arrive safely and swiftly, all orders are shipped using a priority service and are fully insured against loss or damage during transit. In the rare event that your package is lost or arrives damaged, please contact us and we will resolve the issue immediately.
4. Order Tracking & Confirmation
As soon as your order is dispatched, you will receive a shipment confirmation email containing your tracking number. This allows you to monitor your package's journey directly from the courier's website to your doorstep.
5. Contact Us
If you have any questions or concerns regarding your shipment, please do not hesitate to contact us at office@velyzoo.eu or use our Contact Page.